Last updated 19 November 2026
Shipping & returns
Who you're buying from
IOTA. Our postal address is available on request at [email protected]. We are not VAT registered, so no VAT is charged.
Delivery
We pack and post every order ourselves, within 7 working days (usually sooner). During tours and release weeks it can take a little longer; if so, we'll email you. You'll get an email with tracking when your order ships.
Postage depends on how much you order and where it's going. You'll see the exact price in your bag once you choose your country, before you pay.
| Destination | One T-shirt | Bigger orders | Usually arrives |
|---|---|---|---|
| United Kingdom Royal Mail Tracked 48 | £3.50 | £4.50 (up to 2 kg) | 2–4 working days |
| Europe Royal Mail International Tracked | £10 | £13 (up to 1 kg), £17 (up to 2 kg) | 5–10 working days |
| Canada & Japan Royal Mail International Tracked | £12 | £18 (up to 1 kg), £26 (up to 2 kg) | 7–14 working days |
| Australia & New Zealand Royal Mail International Tracked | £13 | £20 (up to 1 kg), £29 (up to 2 kg) | 7–21 working days |
We don't ship to the USA at the moment. Postage is charged once per order. Orders outside the UK may have to pay import duty, VAT or a courier handling fee on arrival. These are set by your country, not by us, and are paid by you.
If your order hasn't arrived within 10 working days of the latest estimate above, email us and we'll chase it or send a replacement.
Changed your mind?
- You can cancel your order for any reason up to 14 days after it arrives. Just email us with your order number.
- Then send the items back within 14 days of telling us. Please return them unworn and unwashed, with any tags still on. Return postage is paid by you, so we recommend a tracked service. We'll email you the address to send it to.
- Once the items reach us, we'll refund the item price, plus any international shipping you paid, within 14 days. Refunds go back to the card you paid with.
If an item comes back worn or damaged, we may reduce the refund to reflect that.
Faulty or wrong items
If something arrives faulty, damaged or isn't what you ordered, email us within 30 days with a photo. We'll send a replacement or give you a full refund, including postage both ways. This doesn't affect your rights under the Consumer Rights Act 2015.
Contact
Questions about an order: [email protected]. Please include your order number from your Stripe receipt.